In this section, we will ask for content to provision your site during initial set up. After initial set up, maintenance of this content is the responsibility of the client.

We recommend importing as much data as possible for each existing member account. If you don't have contact information for a member's account, our Onboarding Representative will recommend a format for the username.

Account Types are how you categorize the different membership groups within your community. They determine the structure and pricing of memberships you offer.

Common examples for Swim Clubs: Waitlist, Offered Membership, Family, Couple, Single, Senior, Summer Associate, August Only, Social

Common examples for HOAs: Homeowner, Renter, Landlord

Common examples for Tennis Clubs: Individual, Family, Junior, Senior, Corporate

Before setting up your account types, we recommend reading this article: Understanding Account Types vs. Member Types. This will help you understand the difference between account types (the membership structure) and member types (the individuals within each account).

Member Types

Member types classify individual people within an account. While Account Types are the membership level (Family, Single), Member Types are the people themselves (Adult, Child, Grandparent, Houseguest).

Common examples: Adult, Child, Grandparent, Houseguest, Nanny/Caregiver

To add member types: Click the blue plus sign [+] and enter each classification.

Still unclear on the difference? Read Understanding Account Types vs. Member Types.

Membership Fees

Membership fees are configured as "products" in Member Splash. Each product represents a fee or dues payment that members purchase.

Common membership fee products include:

• Annual Dues - Yearly membership renewal fees
• Initiation Fee - One-time fee for new members
• Capital Assessment - Special facility improvement fees
• Late Fees - Penalty charges for overdue payments

To add membership fees: Click the blue plus sign [+] to create each product. You'll define the name, pricing type, price, and which account types it applies to.

New to products? Read Products 101: The Basics to understand how products work in Member Splash.

We’ll set these up for you, but you can adjust them anytime.

Member Splash offers a Communications Module with two options: our built-in Member Mail or an integration with MailChimp. Member Mail provides essential communication tools, while MailChimp offers more advanced features but may come with additional costs. Learn more about Member Mail and MailChimp pricing.

The Reservation module allows your members members to make their own reservations for free of charge amenities such as Tennis Courts, Picnic Tables, Lap Lanes, etc. Configuration of facilities available for reservation is the responsibility of the club admins. Are you interested in learning more about configuring your own facilities that are available for reservations?

The Point of Sale module can be used to sell items at a Snack Bar and/or gives the ability for Admins to bill an account. EX: An Admin may bill an account for a Event Rental fee if you have a complex pricing structure that necessitates Manager involvement. Initial configuration of the Point of Sale Module is straightforward and the responsibility of the customer. Are you interested in learning more about configuring the Point of Sale Module?

We have partnered with SquadLocker to bring you a fully digital merchandise store.

Check out our sample storefront.