Member Splash Welcomes Support Specialist Collen Hove!!
We’re thrilled to introduce Collen Hove, a talented Support Specialist at Member Splash! With a BSc Honors in Computer Science and certifications including Microsoft Azure Administrator, GCP Associate Cloud Engineer, Oracle Cloud Architect Professional, and ACA Cloud Computing & Cloud Native, Collen brings a robust technical foundation and a passion for problem-solving.
Collen’s five-plus years of software development experience have equipped him with expertise in PHP, Python, WordPress, Laravel, Moodle, DevOps practices, and automation. His standout project? Leading the development of an e-learning web application for a college’s distance learning program. Collen led the architecture, integration of external APIs, CI/CD setup, and created user-friendly training resources, which transformed the college’s digital learning experience and boosted student enrollment. His dedication and technical acumen make him a key player in enhancing our support services.
We’re excited to have Collen on our team, driving innovation and providing top-notch support to our valued customers!
Fun Facts About Collen
- Favorite Food: BBQ Ribs all day! Plus, Chinese food – it’s a must-have!
- Top Movie & TV Picks: Interstellar, Mr. Robot, The Big Bang Theory, Suits – tech-savvy, sci-fi, and mind-bending stories are his thing!
- Hobbies & Interests: An F1 fanatic who loves bowling, hiking, road trips, and is excited about space exploration – can’t wait for the first Mars landing!
- Unique Fun Fact: Collen considers himself an introvert, but everyone around him begs to differ!
Member Splash Welcomes Chief Technical Officer Katelyn Pauley to Lead Member Splash’s Innovation
We’re excited to introduce Katelyn Pauley, our Chief Technical Officer at Member Splash! With more than two decades of experience in IT, software development, and systems engineering, Katelyn has transformed our internal teams and technology infrastructure. As a top graduate from the Naval Aviation Technical Training Center and a highly distinguished member of the U.S. Marine Corps in the elite I-strand level, Katelyn also served in a Secret role for Electronic Countermeasures (MOS 6483). Her depth of expertise ranges from high-performance infrastructure and security solutions to building effective teams and creating scalable processes.
Katelyn’s visionary leadership laid the groundwork for our Support and Development teams, streamlining internal workflows, enhancing our Knowledge Base, and developing tools that drive efficiency and success. She has been the driving force behind many pivotal improvements, including optimizing onboarding processes, recruiting key talent like our Support Team Lead Dustin Brennan, and creating policies and infrastructure changes that ensure Member Splash’s scalability as we grow.
Katelyn’s commitment to innovation and operational excellence continues to guide our internal teams as they strive for consistent, high-quality support for our valued customers. Her passion for setting new goals and enhancing our customer experience propels Member Splash into an exciting future!
Fun Facts About Katelyn 
Favorite Food: Sushi – a true delicacy connoisseur.
Top Movie & TV Picks: The Matrix, Fight Club, V for Vendetta, House – a taste for intriguing, thought-provoking stories.
Hobbies: Katelyn thrives on adrenaline with skateboarding, dominates in competitive FPS gaming (Valorant), showcases her creative flair by singing in a band and writing, and is a skilled practitioner of jiujitsu.
Unique Talent: Katelyn has synesthesia, a unique perceptual gift that enhances her pattern recognition abilities – a superpower in tech innovation.
Member Splash Welcomes Dustin Brennan to Lead the Support Team!!
We are thrilled to welcome Dustin Brennan to the Member Splash team as our new Support Team Lead! Dustin brings a wealth of experience in leadership, support, and team collaboration, honed over years of dedicated service in both the military and nonprofit sectors. His background as a Staff Sergeant in the Army, where he managed the training and well-being of his soldiers, and his leadership roles in fast-paced call center environments have uniquely equipped him to lead our support team. Dustin has a proven track record of fostering strong, supportive team dynamics and empowering others to work together toward common goals.
Since joining Member Splash, Dustin has already made a remarkable impact. His goal of transforming support into a highly collaborative environment has not only strengthened internal teamwork but also enhanced our service quality. Through tools like Slack, Intercom, and Docker, Dustin ensures that both our team and our customers have the best possible support experience. His commitment to customer satisfaction and team success aligns perfectly with our mission, and we’re excited to see the positive changes he will continue to bring to Member Splash.
Fun Facts About Dustin 🙂
Favorite Foods: Cajun, Vietnamese, and Mexican – Dustin’s palate is as adventurous as his career!
Top Movie & TV Picks: Black Mirror, Marvel films, Akira, Pi, and Hackers – a taste for thought-provoking, tech-infused storytelling.
Outside Interests: Dustin is passionate about fitness, particularly running, and has a keen interest in sustainable living. His hobbies include exploring tiny homes, off-grid tech, eco-villages, food trucks, and the culinary arts.
A Unique Fact: Dustin’s first deployment as a paratrooper was to provide humanitarian assistance in New Orleans after Hurricane Katrina, followed by two deployments to Iraq. His sense of duty and service extends beyond borders, and we’re grateful to have him bring this commitment to our team.
Welcome to the team, Dustin! We’re excited for what’s to come with you leading the way in support!
